Keynote Speakers

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    Dickson K.W. Chiu received the B.Sc. (Hons.) degree in Computer Studies from the University of Hong Kong in 1987. He received the M.Sc. (1994) and Ph.D. (2000) degrees in Computer Science from the Hong Kong University of Science and Technology (HKUST). He started his own computer consultant company while studying part-time. He has also taught at several universities in Hong Kong. His teaching and research interest is in Library & Information Management, Service Computing, and E-learning with a cross-disciplinary approach involving library and information management, e-learning, e-business, service sciences, and databases. The results have been widely published in nearly 400 international publications (most of them have been indexed by SCI/-E, SSCI, and EI, such as top journals MIS Quarterly, Computer & Education, Government Information Quarterly, Decision Support Systems, Information Sciences, Knowledge-Based Systems, Expert Systems with Application, Information Systems Frontiers, IEEE Transactions, including many taught master and undergraduate project results and around 20 edited books. He received a best paper award at the 37th Hawaii International Conference on System Sciences in 2004. He is an Editor (-in-chief) of Library Hi Tech, a prestigious journal (SSCI IF=3.4), and a Senior Editor of the Journal of Organizational Computing and Electronic Commerce (SCIE IF=2.9). He is the Editor-in-chief Emeritus of the International Journal on Systems and Service-Oriented Engineering (founding) and the International Journal of Organizational and Collective Intelligence, and serves on the editorial boards of several international journals. He co-founded several international workshops and co-edited many journal special issues. He also served as a program committee member for over 300 international conferences and workshops. Dr. Chiu is a Senior Member of both the ACM and the IEEE and a life member of the Hong Kong Computer Society. According to Google Scholar, he has over 9,000 citations, h-index=50, i-10 index=200, and ranked worldwide 1st in “LIS,” “m-learning,” and “e-services.” He received nearly 1,000 citations in 2022 and 2,600 in 2023.

    Abstract: TBA

     

     

     

    Abstract: Studies of enterprise systems over many years have revealed how they can help corporate management to exercise control over a wide variety of organisational functions. They are often seen as being particularly valuable in global contexts. However, what works globally may not work locally: local work practices may differ substantially from global norms, and the imposition of a one-size-fits-all global enterprise solution on all local contexts may invite disaster. In this talk, I illustrate this situation with the study of how a global firm in the fast-moving consumer goods industry, with operations in hundreds of locations, failed to implement its global enterprise solution in Hong Kong. I discuss both the practical and theoretical aspects of the failure. I also reflect on these issues from the perspective of a journal editor, in order to highlight how authors can create a successful and publishable story from a failure case.